Shipping policy
Shipping
Orders placed on our website are generally delivered within 2–3 business days from the date of purchase. This timeframe includes both the time required to prepare the package at our warehouse and the actual shipping time handled by our couriers.
We invite you to track your shipment using the tracking number sent to you by email.
In exceptional circumstances, delivery may be delayed due to force majeure (such as severe weather conditions, strikes, or other unforeseen events).
Shipping Rates
Italy: Free shipping, with no minimum order required
European Union: €19
Malta & Cyprus: €35
United Kingdom: €35
United States & Canada: €40
Asia & Middle East: €55
Oceania & Pacific American Islands: €70
Russia: €85
Return Policy
Products purchased from Vivyinrosa may be returned within 14 days of receiving your order. During this period, you may try and inspect the product just as you would in a physical store.
The product must be returned in the same condition in which it was received, with no damage. You may remove the product from its packaging, unless the packaging is sealed.
To request a return, please email us at: info@vivyinrosa.com. Please note that you must ship the products back within 14 days from the date you notify us of your return request.
Processing your return
Once we receive your returned items, we will inspect them and begin processing your refund. The refund will be issued using the same payment method used for the original purchase, unless you prefer a different method. The refund will be processed within 5 days.
Please note that return shipping costs are the responsibility of the customer.
Orders placed on our website are generally delivered within 2–3 business days from the date of purchase. This timeframe includes both the time required to prepare the package at our warehouse and the actual shipping time handled by our couriers.
We invite you to track your shipment using the tracking number sent to you by email.
In exceptional circumstances, delivery may be delayed due to force majeure (such as severe weather conditions, strikes, or other unforeseen events).
Shipping Rates
Italy: Free shipping, with no minimum order required
European Union: €19
Malta & Cyprus: €35
United Kingdom: €35
United States & Canada: €40
Asia & Middle East: €55
Oceania & Pacific American Islands: €70
Russia: €85
Return Policy
Products purchased from Vivyinrosa may be returned within 14 days of receiving your order. During this period, you may try and inspect the product just as you would in a physical store.
The product must be returned in the same condition in which it was received, with no damage. You may remove the product from its packaging, unless the packaging is sealed.
To request a return, please email us at: info@vivyinrosa.com. Please note that you must ship the products back within 14 days from the date you notify us of your return request.
Processing your return
Once we receive your returned items, we will inspect them and begin processing your refund. The refund will be issued using the same payment method used for the original purchase, unless you prefer a different method. The refund will be processed within 5 days.
Please note that return shipping costs are the responsibility of the customer.